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Quality Policy

Quality Policy, IT Services, Information Security, Environment, and Occupational Health and Safety

The main mission of SII Group Spain (SII Concatel S.L) is to provide solutions, and services based on SOFTWARE DEVELOPMENT AND MAINTENANCE SERVICES AND TECHNOLOGICAL INFRASTRUCTURE. To fulfill this mission, the Management has decided to implement a Quality, Services, Environment, and Health and Safety Plan to establish a Quality Assurance System in accordance with the UNE-EN-ISO-9001:2015, UNE-EN 9100, UNE-ISO/IEC 20000-1:2018, ISO/IEC 27001:2013, UNE-EN-ISO 14001: 2015 and ISO 45001:2018 standards.

The Management thus assumes the responsibility and priority objectives of implementing the Plan and designing, developing, and maintaining this Quality, IT Services, Information Security, Environment, and Health and Safety Assurance System, providing the necessary resources as required.

The fundamental objectives of this Plan are to achieve maximum customer satisfaction by determining and meeting the established requirements and ensuring the suitability of our products and services for their intended use. Preventing any non-conformity is a top priority in the system, so that the absence of defects or their early detection, along with our customer orientation, allows us to consistently hold a prominent position as a company dedicated to SOFTWARE DEVELOPMENT AND MAINTENANCE SERVICES AND TECHNOLOGICAL INFRASTRUCTURE.

Through this document, the Management wishes to convey to all members of the SII Group Spain the commitment made in Quality, Services, Information Security, Environment, and Health and Safety at Work Policy and extends this request for cooperation to all suppliers, collaborators, customers, partners, and associates in order to provide defect-free services, always to the full satisfaction of those who will use them.

As General Director, I understand that the only path to progress for this Group and all its collaborators is to guarantee to our clients and entities that trust in our expertise that SII Group Spain‘s actions are always oriented towards continuous improvement, with the required technical, scientific, and professional rigor, and oriented towards the competitive, business, and human development of those who trust in us.

Likewise, SII Group Spain also has as fundamental principles the preservation of the environment, well-being, safety, and health at work of its professionals. Therefore, quantitative objectives are established annually in these matters.

Consequently, we declare and assume the following commitments and principles:

  • Conduct all activities related to SOFTWARE DEVELOPMENT AND MAINTENANCE SERVICES AND TECHNOLOGICAL INFRASTRUCTURE in a way that positively contributes to the environmental performance associated with its processes and facilities, with special attention to the protection of the environment, its customers, and the general public.
  • Carry out all activities related to SOFTWARE DEVELOPMENT AND MAINTENANCE SERVICES AND TECHNOLOGICAL INFRASTRUCTURE while continuously monitoring all necessary measures to ensure optimal conditions of safety and health at work for our employees and all our collaborators.

For this reason, I rely on the commitment of everyone in this company to fulfill this mission and its core tool, the Quality, Services, Information Security, Environment, and Health and Safety at Work Assurance System, and I express the conviction that:

  • Quality means knowing our customer, their needs, and expectations. A satisfied customer is the company’s most important asset; their loyalty is our main competitive advantage.
  • Quality means adapting to the needs of our customers and offering solid and secure products and services that can prevent future incidents.
  • Achieving maximum quality will always be a continuous objective of SII Group Spain. We will learn from mistakes to improve, and we will make every effort to identify the causes that led to them to prevent their recurrence.
  • Continue to care for our regular customers and grow step by step without compromising the quality of our services, thus consolidating our position in our sector.
  • Improve in all business areas to provide better service and meet our customers’ expectations, satisfying their needs at all times on a secure infrastructure in compliance with Information Security, Information Society Services, and Electronic Commerce legislation, and all regulations related to the services provided.
  • Reduce and manage waste and emissions production and resource consumption (materials, fuels, and energy).
  • Maintain ongoing compliance with legislation by collaborating with the competent authorities in environmental and occupational health and safety matters and other legal requirements subscribed by the Company.
  • Continuously improve through the evolution of the implemented Management Systems (Environment, Health and Safety, Quality, and Information Security).
  • Protect the environment, prevent pollution.
  • Promote training for all workers.
  • Involve our Suppliers in environmental care and good practices. Promote rational use and energy savings among users and society in general.
  • Prevent harm and health deterioration of our employees, of work carried out on our behalf and for ourselves, providing safe and healthy working conditions to prevent injuries and health deterioration. Commit to eliminating hazards and reducing risks to occupational health and safety.
  • Promote training and information, as well as the participation of all workers in the Safety and Health Management system.
  • Continuous improvement through systematic evaluation of the Safety and Health Management system.
  • Encourage communication at all levels of the company to convey concerns that affect the well-being of workers. Commit to consulting and involving workers and their representatives.

The Management has the ultimate responsibility for achieving the proposed Quality Objectives, and in this regard, all necessary human, material, and economic resources are provided to achieve them, strictly complying with legal requirements. Likewise, the Management supports and provides all the means and resources necessary for environmental care and for the continuous improvement of safety and health during work.

General Management,

October 2023.