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Integrated Policy

Information Security, Occupational Health and Safety, and Service Management Policy

The main mission of SII Group Spain (SII Concatel S.L) is to provide solutions and services based on SOFTWARE DEVELOPMENT AND MAINTENANCE SERVICES AND TECHNOLOGICAL INFRASTRUCTURES. To fulfill this mission, Management has decided to implement a Services, Occupational Health and Safety, and Information Security Plan that establishes a Management System in accordance with ISO/IEC 27001:2022, the National Security Framework (ENS), TISAX 2.1, UNE-EN-ISO 20000-1:2018, and UNE-EN-ISO 45001:2018 standards.

Management thus assumes, as a responsibility and priority objective, the implementation of the Plan and the design, development, and maintenance of this Quality Assurance System for Services, Information Security, and Occupational Health and Safety, and will provide all necessary resources.

The main goals are to achieve maximum customer satisfaction by identifying and meeting their requirements and ensuring our services are fit for purpose. Preventing any non-conformity is a guiding principle of the system, so that defect-free services or early defect detection, along with our customer-focused approach, enable us to consistently stand out as a company specialized in SOFTWARE DEVELOPMENT, ENGINEERING, AND MAINTENANCE SERVICES AND TECHNOLOGICAL INFRASTRUCTURES under ISO/IEC 27001:2022, TISAX 2.1, ENS, and UNE-EN-ISO 45001:2018. For UNE-EN-ISO 20000-1:2018, the scope includes: DEVELOPMENT, ENGINEERING, MANAGEMENT, QA, TESTING, AUTOMATION AND HOSTING SERVICES (FUNCTIONAL TESTING, INTEGRATION TESTING, REGRESSION TESTING, MONITORING).

Through this document, Management wishes to share with all members of SII Group Spain its commitment to a Quality Policy in Services, Information Security, and Occupational Health and Safety, and to extend an invitation to all providers, collaborators, clients, partners, and stakeholders to cooperate in delivering defect-free and sustainable services, always ensuring the full satisfaction of end users.

As General Management, we commit to maintaining a continuous improvement focus regarding the progress of this company and all its collaborators, as well as ensuring quality throughout the entire service chain of SII Group Spain with the required technical, scientific, and professional rigor, oriented toward competitive, business, and human development.

In addition, SII Group Spain upholds as fundamental principles the preservation of the environment and surroundings, and the well-being, safety, and health of its professionals. For this reason, quantitative objectives in these areas are set annually. Accordingly, we express and assume the following commitments and principles:

  • Carry out all activities related to applicable scopes, continuously controlling all necessary measures to ensure optimal occupational health and safety conditions for our workers and all our collaborators.

Therefore, I count on everyone’s commitment to fulfill this mission and the use of its fundamental tool: the Quality Assurance System for Services, Information Security, and Occupational Health and Safety, and I express my conviction that:

  • We must improve in all business areas to provide better service and adapt to our clients’ expectations, meeting their needs at all times with a secure infrastructure and in compliance with Information Security legislation, Information Society Services, and all regulations related to the services provided.

  • Maintain constant control over legal compliance, collaborating with Administrations competent in OHS, information security, and other applicable legal requirements the Company subscribes to.

  • Continuously improve through the evolution of the implemented Management Systems (Occupational Health and Safety, Service Quality, and Information Security).

  • Protect the environment, prevent pollution, and take actions against climate change.

  • Promote training for all workers.

  • Prevent harm and deterioration of our workers’ health and those working on our behalf or for us, by providing safe and healthy working conditions to prevent injuries and health deterioration. Committing to eliminating hazards and reducing risks related to OHS.

  • Promote training and information, as well as participation of all workers in the Occupational Health and Safety Management System.

  • Continuously improve through systematic evaluation of the Occupational Health and Safety Management System.

  • Encourage communication at all levels of the company to express concerns related to workers’ well-being. Committing to consultation and participation of workers and their representatives.

  • Ensure the use of products that comply with legal and applicable requirements and review their expiration dates.

Management holds the ultimate responsibility for achieving the proposed Management System Objectives and, in that sense, will provide all necessary human, material, and economic resources to achieve them, rigorously complying with legal and applicable requirements. Likewise, Management supports and provides all necessary means and resources to preserve and continuously improve Health and Safety during work execution.

General Management,

May 2025.