Digital Workplace

Through our service portal, we manage user support, the resolution of tickets and services, and guarantee the availability of IT resources associated with the job. We are quality assurance, we work on the basis of Service Level Agreements and we monitor the indicators and KPIs to guarantee the quality of the services provided at all times.

We manage the workplace proactively and comprehensively, offering personalized support and ensuring continuous service improvement. Our specialized technicians manage, control and monitor the workspace (infrastructures, devices, communications and systems) and provide support through an integrated management model that prioritizes user satisfaction and is flexible to their demands.

We have agencies with expert staff and the necessary technological infrastructure to carry out remote operation of any type of dedicated Digital Workplace.  We also have the capacity to implement, manage and operate in our clients’ premises, whatever their location, with our staff or through the formation of new equipment.

We also have the capacity to implement, manage and operate in our clients’ premises, whatever their location, with our staff or through the formation of new equipment.

We serve the user from a single point of contact for ticket resolution and quality control. To do this, we have our own ticketing tool that easily adapts to the management of any type of service.

In addition, it facilitates resolution at the first level and offers a significant reduction in costs and response times. We have a 100% Cloud PBX system, which easily integrates with the main solutions on the market.

For the resolution of incidents and features we work with our own ticketing tool, which allows us to record incidents and detect repetitive problems and known errors, as well as standardize support processes using ITIL as a reference framework.

We establish a direct link between end users and technical support teams to streamline service restoration.

We carry out continuous training plans and we are specialized in the formation of Helpdesk teams dedicated to solving incidents and first level services.

We are experts in recruitment and we offer agility in our recruitment processes thanks to a team of experts who work day by day to find the best professionals in the market.